CAE EXPRESS Warranty for Ares Advanced & Complete Models

CAE Healthcare Support and Maintenance Express Services include and cover the following services:

• Unlimited technical phone/ email support
• Unlimited clinical phone/ email support
• Shipment on replacement components of the simulator as described below
• Parts and labor
• Software Updates
• Learning Module Software Updates
• One (1) consumable kit provided to the Customer annually at no additional charge

Customer Responsibilities

In order for CAE Healthcare to provide these Support and Maintenance Services, Customer will:

• Maintain network connectivity when required for the product.
• Designate a point of contact at Customer’s premises.
• Carry out the procedures indicated by CAE Healthcare in answer to queries made by Customer within a reasonable time after such procedures have been communicated to Customer.
• Ensure easy access and availability to the Products by CAE Healthcare personnel when required.
• Return any defective hardware components, per the instructions of CAE Healthcare.

On-site repair work is not provided for products covered under an Express level of service. Nursing programs are challenged with preparing new nurses for today’s hospital environment and sicker patients, even as access to clinical hours has diminished. Simulation can help fill the gap by delivering consistent training and helping learners to develop critical thinking skills. Introducing CAE Juno, CAE Healthcare’s clinical skills manikin and newest offering for nursing programs. Juno is a modern manikin that was designed to meet educational requirements for clinical nursing skills, from task training through advanced patient care scenarios. Packages available: Base, Live and Complete.